Help
Questions
The things people ask most. If yours isn’t here, write to us — a person reads every note.
Ordering
- How do I order?
- Build a box piece by piece, or pick one that's already put together. You'll see everything — the box, the pieces and any personalization — before you pay.
- Is there a minimum order?
- No. One box or fifty, the process is the same.
Delivery
- Where do you deliver?
- We deliver locally, ourselves. Enter your delivery address at checkout and we'll confirm availability right there.
- Can I choose the delivery date?
- Yes. You pick it at checkout, and the calendar blocks anything sooner than we can prepare — larger orders need a little longer, and it shows you the earliest date we can meet.
- Is there a delivery fee?
- Delivery is calculated from your address and shown as its own line before you pay — never a surprise at the end.
Personalization
- Which gifts can be personalized?
- Pieces that can be personalized are marked as you browse, and the options available for each one are shown before you add it to your box.
- How does engraving work?
- You type the name or short message and check the exact wording on screen before adding the piece — the preview confirms the text, not the finished engraving. We engrave it before we assemble the box.
Products & allergens
- How do I know if something contains peanuts?
- Items made with peanuts are marked Contains peanuts everywhere they appear — on the card, in your box, at checkout and on your order confirmation.
- Can you swap something out?
- Often, yes. Add it under Delivery instructions at checkout, or write to us and we'll tell you what we can do. Write to Basketbondgifts@gmail.com.
Changes & cancellations
- Can I change or cancel an order?
- Changes and cancellations can be requested within 24 hours of placing your order, and a change may affect the final price. Once we’ve started preparing your gift, changes may no longer be possible. Write to Basketbondgifts@gmail.com.
Refund policy
We don’t accept returns or exchanges. Changes and cancellations can be requested within 24 hours of placing your order.
Damages and issues
We want every gift to arrive the way it left our hands. If yours turns up damaged, defective or not what you ordered, write to Basketbondgifts@gmail.com as soon as you can with the details, and we’ll make it right.
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